When you have a 24/7 Incident Response Retainer Agreement with us, you can call our dedicated phone number the moment a security incident is detected. Security incidents could be unauthorised money-transfers, targeted attacks, data leaks, or ransomware, amongst other types. Our first-level analyst that takes the call will take some high-level diagnostic information.
This information will be relayed to our Incident Response Team, who will set up a case and get in touch with you to initiate our incident response methodology.
For a detailed review of our methodology, please see our Incident Response Consulting capabilities at: csisgroup.com/respond-incident-response-ir.
The CSIS Incident Response Team will assess the incident and provide you with a recommended course of action. The time it will take to do the assessment will vary based on the incident and information available. You may be asked to provide remote access, run detection tools (provided by CSIS) and/ or provide physical access to one or more devices on your network.
Learn more about our Incident Responce Retainer AgreementDownload (pdf - 362 KB)